Privacy Policy

1. Information We Collect

Personal Information You Provide

When you book our experiences or contact us, we may collect:

• Name, email address, and phone number
• Payment information (processed securely through third-party providers)
• Travel dates and group size
• Dietary restrictions, medical conditions, or special requirements
• Emergency contact information
• Age and nationality (required for certain activities)

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device type and operating system
• Referral source (how you found our website)

2. How We Use Your Information

We use your information to:

• Process your bookings and provide our services
• Communicate with you about your experience
• Ensure your safety during activities
• Improve our services and website
• Send you marketing communications (with your consent)
• Comply with legal requirements
• Handle customer service inquiries

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors for secure transactions
• Transportation partners for transfers
• Local authorities when required by law
• Emergency services if necessary for your safety

Legal Requirements

We may disclose your information when required by Mexican law, to protect our rights, or in case of emergency.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Limited access to personal information
• Regular security assessments
• Staff training on privacy protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Restrict: Limit how we use your information
• Object: Opt-out of marketing communications
• Portability: Receive your data in a common format

To exercise these rights, contact us at wildoutprivatetours@gmail.com

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Enable certain website features

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Services

Our website may include links to third-party services with their own privacy policies:

• Payment processors (Stripe, PayPal)
• Social media platforms
• Analytics services (Google Analytics)
• Booking platforms

We are not responsible for the privacy practices of these third parties.

8. International Data Transfers

WILDOUT operates in Mexico. If you are visiting from another country, your information may be transferred to and processed in Mexico. We ensure appropriate safeguards are in place for any international transfers.

9. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. Booking information is typically retained for 7 years for legal and tax purposes.

10. Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information about a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Information

13. Mexican Law Compliance

This privacy policy complies with Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). As a data controller, WILDOUT is committed to protecting your personal data according to Mexican privacy regulations.

You have the right to file a complaint with INAI (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales) if you believe your privacy rights have been violated.